{"id":14053,"date":"2025-12-19T15:28:17","date_gmt":"2025-12-19T12:28:17","guid":{"rendered":"https:\/\/www.ozkokhukuk.com\/?p=14053"},"modified":"2025-12-19T15:28:17","modified_gmt":"2025-12-19T12:28:17","slug":"bilisim-ve-e-ticaret-sektorunde-tuketici-hukuku-ve-uygulamalari","status":"publish","type":"post","link":"https:\/\/www.ozkokhukuk.com\/en\/bilisim-ve-e-ticaret-sektorunde-tuketici-hukuku-ve-uygulamalari\/","title":{"rendered":"Bili\u015fim ve E-Ticaret Sekt\u00f6r\u00fcnde T\u00fcketici Hukuku ve Uygulamalar\u0131"},"content":{"rendered":"

Sorry, this entry is only available in T\u00fcrk\u00e7e<\/a>. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.<\/p>MESAFEL\u0130 S\u00d6ZLE\u015eMELER ALANINDA GET\u0130R\u0130LEN DE\u010c\u0130\u015e\u0130KL\u0130KLER\u0130N T\u00dcRK HUKUKU A\u00c7ISINDAN DE\u010cERLEND\u0130R\u0130LMES\u0130<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

\u00a0<\/strong><\/p>\n

    \n
  1. G\u0130R\u0130\u015e<\/strong><\/li>\n<\/ol>\n

    \u00a0<\/strong><\/p>\n

    Dijitalle\u015fmenin h\u0131z kazanmas\u0131yla birlikte bili\u015fim ve e-ticaret sekt\u00f6r\u00fc, t\u00fcketici i\u015flemlerinin en yo\u011fun ger\u00e7ekle\u015fti\u011fi alanlardan biri h\u00e2line gelmi\u015ftir. Mesafeli s\u00f6zle\u015fmeler, t\u00fcketicinin sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile fiziksel olarak kar\u015f\u0131 kar\u015f\u0131ya gelmeksizin s\u00f6zle\u015fme kurmas\u0131 nedeniyle \u00f6zel bir hukuki korumaya ihtiya\u00e7 duymaktad\u0131r. T\u00fcrk hukukunda 6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun ve Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi kapsam\u0131nda yap\u0131lan g\u00fcncel de\u011fi\u015fiklikler, t\u00fcketicinin korunmas\u0131n\u0131 g\u00fc\u00e7lendirmi\u015f ve \u00f6zellikle arac\u0131 hizmet sa\u011flay\u0131c\u0131lar\u0131n hukuki sorumluluklar\u0131n\u0131 belirginle\u015ftirmi\u015ftir.<\/p>\n

    H\u0131zl\u0131 geli\u015fen teknoloji ile birlikte, bu geli\u015fime uyum sa\u011flamak isteyen t\u00fcketici hukuki ilk de\u011fi\u015fikli\u011fini 24.03.2022 tarihinde kabul edilen 7392 say\u0131l\u0131 TKHK ile Kat M\u00fclkiyeti Kanununda De\u011fi\u015fiklik Yap\u0131lmas\u0131 Hakk\u0131nda Kanun ile getirmi\u015f, devam\u0131nda 23 A\u011fustos 2022 tarihinde yay\u0131mlanan Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi, 14 Eyl\u00fcl 2022 tarihinde yay\u0131mlanan Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fine De\u011fi\u015fiklik Yap\u0131lmas\u0131na Dair Y\u00f6netmelikte De\u011fi\u015fiklik Yap\u0131lmas\u0131 Hakk\u0131nda Y\u00f6netmelik ile geli\u015ftirerek devam ettirmi\u015ftir.<\/p>\n

    Bu \u00e7al\u0131\u015fmada, mesafeli s\u00f6zle\u015fmelere ili\u015fkin getirilen g\u00fcncel de\u011fi\u015fiklikler, \u00f6\u011fretideki de\u011ferlendirmeler \u0131\u015f\u0131\u011f\u0131nda incelenmekte ve T\u00fcrk hukuku a\u00e7\u0131s\u0131ndan ele al\u0131narak bir b\u00fct\u00fcn olarak de\u011ferlendirilmi\u015ftir.<\/p>\n

    2.\u00a0\u00a0\u00a0 MESAFEL\u0130 S\u00d6ZLE\u015eME KAVRAMI VE HUKUK\u0130 N\u0130TEL\u0130\u010c\u0130<\/h1>\n

    \u00a0<\/strong><\/p>\n

    6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun\u2019un 48. maddesine g\u00f6re mesafeli s\u00f6zle\u015fme, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ile t\u00fcketici aras\u0131nda, uzaktan ileti\u015fim ara\u00e7lar\u0131 kullan\u0131larak kurulan s\u00f6zle\u015fmelerdir. Bir s\u00f6zle\u015fmenin \u201cmesafeli t\u00fcketici s\u00f6zle\u015fmesi\u201d tan\u0131mlanmas\u0131 i\u00e7in taraflardan birinin mutlaka t\u00fcketici di\u011fer taraf\u0131n ise sat\u0131c\u0131 olmas\u0131 gerekmektedir. Bu tip s\u00f6zle\u015fmelerde t\u00fcketici belli bir bedel \u00f6demeyi sat\u0131c\u0131 ise s\u00f6zle\u015fme konusu mal ve hizmeti teslim etmeyi taahh\u00fct eder. Mesafe kavram\u0131 ise yukar\u0131da da a\u00e7\u0131klad\u0131\u011f\u0131m\u0131z \u00fczere taraflar\u0131n bir araya gelmeden uzaktan ileti\u015fim ara\u00e7lar\u0131 kullanarak s\u00f6zle\u015fme kurmas\u0131ndan ileri gelmektedir.<\/p>\n

    23 A\u011fustos 2022 tarihinde yay\u0131mlanan Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi ile k\u0131sa mesaj arac\u0131l\u0131\u011f\u0131 ile kurulan ve e\u015f zamanl\u0131 olarak tamamen ifa edilen abonelik i\u00e7ermeyen katma de\u011ferli elektronik haberle\u015fme hizmetleri ile 23\/06\/1983 tarihli ve 2860 say\u0131l\u0131 Yard\u0131m Toplama Kanunu kapsam\u0131ndaki ba\u011f\u0131\u015flar ve kamu kurumlar\u0131nca sunulan katma de\u011ferli elektronik haberle\u015fme hizmetleri mesafeli s\u00f6zle\u015fme h\u00fck\u00fcmleri kapsam\u0131nda say\u0131lmam\u0131\u015ft\u0131r.<\/p>\n

    Uzaktan ileti\u015fim ara\u00e7lar\u0131n\u0131n neler oldu\u011fu tek tek a\u00e7\u0131klanmam\u0131\u015f olsa da geli\u015fen internet teknolojisi ve t\u00fcm d\u00fcnyada etkisini g\u00f6nderen pandemi nedeni insanlar\u0131n web siteleri \u00fczerinden yapt\u0131\u011f\u0131 al\u0131\u015fveri\u015flerin say\u0131s\u0131 olduk\u00e7a artm\u0131\u015ft\u0131r. Bu \u015fekilde yap\u0131lan al\u0131\u015fveri\u015flerde t\u00fcketiciler fiziken temas etmedikleri, bazen sadece tek bir g\u00f6rselini g\u00f6r\u00fckleri \u00fcr\u00fcnleri inceleme, d\u00fc\u015f\u00fcnme ve karar verme a\u015famalar\u0131n\u0131 hi\u00e7 ya\u015famadan s\u00f6zle\u015fmeler kurmaktad\u0131r. Bu durum da pek \u00e7ok olumsuzlu\u011fu beraberinde getirmektedir.<\/p>\n

    3.\u00a0\u00a0\u00a0 MESAFEL\u0130 S\u00d6ZLE\u015eMELER ALANINDA YAPILAN DE\u010c\u0130\u015e\u0130KL\u0130KLER<\/h1>\n

    \u00a0<\/strong><\/p>\n

    Mesafeli s\u00f6zle\u015fmeler alan\u0131nda yap\u0131lan g\u00fcncel d\u00fczenlemeler, t\u00fcketicinin korunmas\u0131n\u0131 g\u00fc\u00e7lendirmek ve uygulamada ortaya \u00e7\u0131kan belirsizlikleri gidermek amac\u0131yla ger\u00e7ekle\u015ftirilmi\u015ftir. Bu de\u011fi\u015fiklikler, \u00f6n bilgilendirme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, cayma hakk\u0131 ve arac\u0131 hizmet sa\u011flay\u0131c\u0131lar\u0131n sorumlulu\u011fu \u00fczerinde yo\u011funla\u015fmaktad\u0131r.<\/p>\n

     <\/p>\n

    3.1.\u00a0\u00a0\u00a0 \u00d6N B\u0130LG\u0130LEND\u0130RME Y\u00dcK\u00dcML\u00dcL\u00dc\u010c\u00dc<\/h1>\n

    \u00a0<\/strong><\/p>\n

    Mesafeli s\u00f6zle\u015fmelerde t\u00fcketicinin korunmas\u0131n\u0131n temel ara\u00e7lar\u0131ndan biri, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131ya y\u00fcklenen \u00f6n bilgilendirme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcd\u00fcr<\/strong>. Zira mesafeli s\u00f6zle\u015fmeler, t\u00fcketicinin sat\u0131c\u0131yla y\u00fcz y\u00fcze gelmeden, mal veya hizmeti fiilen g\u00f6rme ve inceleme imk\u00e2n\u0131 olmaks\u0131z\u0131n kurulmaktad\u0131r. Bu durum, t\u00fcketicinin s\u00f6zle\u015fme ili\u015fkisine ili\u015fkin karar\u0131n\u0131 sa\u011fl\u0131kl\u0131 \u015fekilde verebilmesini zorla\u015ft\u0131rmakta; dolay\u0131s\u0131yla bilgi asimetrisi do\u011furmaktad\u0131r. Kanun koyucu, bu asimetrinin giderilmesi amac\u0131yla sat\u0131c\u0131ya s\u00f6zle\u015fme kurulmadan \u00f6nce t\u00fcketiciyi a\u00e7\u0131k, anla\u015f\u0131l\u0131r ve eksiksiz bi\u00e7imde bilgilendirme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc y\u00fcklemi\u015ftir. \u00d6n bilgilendirme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, t\u00fcketicinin bilin\u00e7li bir \u015fekilde s\u00f6zle\u015fme kurabilmesi a\u00e7\u0131s\u0131ndan temel bir koruma arac\u0131d\u0131r. G\u00fcncel d\u00fczenlemelerle birlikte, sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131n\u0131n yan\u0131 s\u0131ra arac\u0131 hizmet sa\u011flay\u0131c\u0131lar\u0131n da \u00f6n bilgilendirmeden m\u00fcteselsilen sorumlu oldu\u011fu kabul edilmi\u015ftir.<\/p>\n

     <\/p>\n

    6502 say\u0131l\u0131 T\u00fcketicinin Korunmas\u0131 Hakk\u0131nda Kanun\u2019un 48. maddesi ile Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi\u2019nin 5. maddesi uyar\u0131nca sat\u0131c\u0131; mal veya hizmetin temel nitelikleri, toplam bedeli, teslim ve ifa \u015fartlar\u0131, cayma hakk\u0131n\u0131n varl\u0131\u011f\u0131, s\u00fcresi ve kullan\u0131lma usul\u00fc gibi hususlarda t\u00fcketiciyi bilgilendirmekle y\u00fck\u00fcml\u00fcd\u00fcr. Bu bilgilendirmenin, t\u00fcketicinin kulland\u0131\u011f\u0131 ileti\u015fim arac\u0131na uygun \u015fekilde ve s\u00f6zle\u015fmenin kurulmas\u0131ndan \u00f6nce yap\u0131lmas\u0131 zorunludur. Bilgilendirme metninin varl\u0131\u011f\u0131 kadar, i\u00e7eri\u011finin a\u00e7\u0131k ve t\u00fcketicinin anlayabilece\u011fi nitelikte olmas\u0131 da \u00f6nem arz etmektedir.<\/p>\n

     <\/p>\n

    \u00d6n bilgilendirme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn usul\u00fcne uygun \u015fekilde yerine getirilmemesi, sat\u0131c\u0131 a\u00e7\u0131s\u0131ndan ciddi hukuki sonu\u00e7lar do\u011furmaktad\u0131r. \u00d6zellikle cayma hakk\u0131na ili\u015fkin eksik veya hi\u00e7 yap\u0131lmayan bilgilendirme, cayma s\u00fcresinin uzamas\u0131na ve sat\u0131c\u0131n\u0131n bedel iadesi y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcn\u00fcn a\u011f\u0131rla\u015fmas\u0131na neden olabilmektedir. Nitekim uygulamada, t\u00fcketici hakem heyetleri ve mahkemeler, bilgilendirmenin \u015fekli ve i\u00e7eri\u011fini titizlikle incelemekte; ispat y\u00fck\u00fcn\u00fc de b\u00fcy\u00fck \u00f6l\u00e7\u00fcde sat\u0131c\u0131ya y\u00fcklemektedir.<\/p>\n

     <\/p>\n

    Bu y\u00f6n\u00fcyle bilgilendirme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc, yaln\u0131zca \u015fekli bir prosed\u00fcr de\u011fil; t\u00fcketicinin iradesini sa\u011fl\u0131kl\u0131 bi\u00e7imde olu\u015fturmas\u0131n\u0131 sa\u011flayan, s\u00f6zle\u015fmenin ge\u00e7erlili\u011fini ve taraflar aras\u0131ndaki menfaat dengesini do\u011frudan etkileyen asli bir y\u00fck\u00fcml\u00fcl\u00fck niteli\u011findedir.<\/p>\n

     <\/p>\n

    3.2.\u00a0\u00a0\u00a0 CAYMA HAKKI<\/h1>\n

    \u00a0<\/strong><\/p>\n

    Ne taraflar aras\u0131nda ne de t\u00fcketici ile al\u0131nan mal ya da hizmet aras\u0131nda direkt temas s\u00f6z konusu olmad\u0131\u011f\u0131 i\u00e7in bu tip s\u00f6zle\u015fmeler y\u00fcksek risk bar\u0131nd\u0131rmaktad\u0131r. Hukukumuz bu konuda t\u00fcketici koruyan en \u00f6nemli hak olan cayma hakk\u0131n\u0131 detayl\u0131 olarak d\u00fczenlemi\u015ftir. Buna g\u00f6re t\u00fcketici hi\u00e7bir neden belirtmeksizin ve cezai hak \u00f6demeksizin 14 g\u00fcn i\u00e7ince cayma hakk\u0131n\u0131 kullanabilecektir. Bu s\u00fcre hak d\u00fc\u015f\u00fcr\u00fcc\u00fc s\u00fcre olarak d\u00fczenlenmi\u015ftir. Hizmet s\u00f6zle\u015fmelerinde hizmetin ba\u015flad\u0131\u011f\u0131 g\u00fcn, mal teslimi i\u00e7eren s\u00f6zle\u015fmelerde ise mal\u0131n teslimi ile birlikte bu s\u00fcre i\u015flemeye ba\u015flar. Cayma hakk\u0131 bildirimi sat\u0131c\u0131ya yaz\u0131l\u0131 olarak yap\u0131labilece\u011fi gibi veri sa\u011flay\u0131c\u0131lar\u0131na yap\u0131lacak bir bildirim \u015feklinde de kullan\u0131labilir. Ancak t\u00fcketici taraf\u0131ndan hizmetin ba\u015flamas\u0131ndan ya da mal\u0131n tesliminden evvel de cayma hakk\u0131n\u0131n kullan\u0131labilmesi m\u00fcmk\u00fcnd\u00fcr.<\/p>\n

     <\/p>\n

    Cayma hakk\u0131n\u0131n kullan\u0131lmas\u0131 konusunda da sat\u0131c\u0131ya y\u00fcklenen y\u00fck\u00fcml\u00fcl\u00fckler bulunmaktad\u0131r. Sat\u0131c\u0131ya g\u00fcncel de\u011fi\u015fikliklerle birlikte \u00f6n bilgilendirme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc y\u00fcklendi\u011finden bahsetmi\u015ftir. Bu bilgilendirme ile cayma hakk\u0131, s\u00fcresi ve nas\u0131l kullan\u0131laca\u011f\u0131 konusunda da t\u00fcketicinin bilgilendirilmesi gerekmektedir. Bu bilgilendirme yap\u0131lmad\u0131\u011f\u0131 takdirde t\u00fcketicinin 14 g\u00fcnl\u00fck cayma hakk\u0131 s\u00fcresi ba\u015flamayacakt\u0131r.<\/p>\n

     <\/p>\n

    Hukukumuzda taraflarca aksi kararla\u015ft\u0131r\u0131lmad\u0131k\u00e7a t\u00fcketicinin cayma hakk\u0131n\u0131 kullanamayaca\u011f\u0131 s\u00f6zle\u015fmeler a\u00e7\u0131k \u015fekilde say\u0131lm\u0131\u015ft\u0131r. Bunlar;<\/p>\n

     <\/p>\n

    -13\/10\/1983 tarihli ve 2918 say\u0131l\u0131 Karayollar\u0131 Trafik Kanunu’na g\u00f6re tescili zorunlu olan ta\u015f\u0131n\u0131rlar ile kay\u0131t veya tescil zorunlulu\u011fu bulunan insans\u0131z hava ara\u00e7lar\u0131na ili\u015fkin s\u00f6zle\u015fmeler.<\/p>\n

     <\/p>\n

    -T\u00fcketiciye teslimi yap\u0131lm\u0131\u015f olan cep telefonu, ak\u0131ll\u0131 saat, tablet ve bilgisayarlara ili\u015fkin s\u00f6zle\u015fmeler.<\/p>\n

     <\/p>\n

    -Canl\u0131 m\u00fczayede \u015feklinde a\u00e7\u0131k art\u0131rma yoluyla akdedilen s\u00f6zle\u015fmeler.<\/p>\n

     <\/p>\n

    -T\u0430n\u0131tma ve kullanma k\u0131lavuzunda sat\u0131c\u0131 veya yetkili servis taraf\u0131ndan kurulum veya montaj\u0131n\u0131n yap\u0131laca\u011f\u0131 belirtilen mallardan kurulum ya da m\u043entaj\u0131 yap\u0131lanlara ili\u015fkin s\u00f6zle\u015fmeler.<\/p>\n

     <\/p>\n

    3.3.\u00a0\u00a0\u00a0 TESL\u0130M S\u00dcRES\u0130<\/h1>\n

    \u00a0<\/strong><\/p>\n

    Yeni d\u00fczenlemeler mal teslimi ya da hizmetin ifas\u0131n\u0131 belli s\u00fcrede yerine getirmeyi \u00f6ng\u00f6rerek t\u00fcketiciyi sat\u0131c\u0131n\u0131n keyfi uygulamalar\u0131ndan uzak tutmay\u0131 ama\u00e7lam\u0131\u015ft\u0131r.\u00a0 T\u00fcketicinin Korunmas\u0131 Hakk\u0131ndaki Kanun a\u00e7\u0131k \u015fekilde sat\u0131c\u0131n\u0131n taahh\u00fct etti\u011fi s\u00fcre i\u00e7inde edimini yerine getirmesi gerekti\u011fini ve bu tahhh\u00fct s\u00fcresinin otuz g\u00fcn\u00fc ge\u00e7emeyece\u011fini belirtmi\u015ftir. Pek tabi imkans\u0131zl\u0131k halleri i\u00e7in sat\u0131c\u0131y\u0131 koruyan d\u00fczenlemeler yap\u0131lm\u0131\u015ft\u0131r. Edimin yerine getirilmesinin imkans\u0131zla\u015fmas\u0131 ya da bedelin tahsil edememesi durumlar\u0131nda, sat\u0131c\u0131 taraf\u0131ndan durumun \u00f6\u011frenildi\u011fi tarihten itibaren 3 g\u00fcn i\u00e7inde, veri sa\u011flay\u0131c\u0131s\u0131 \u00fczerinden ya da yaz\u0131l\u0131 olarak bildirimde bulunarak bu y\u00fck\u00fcml\u00fcl\u00fckten ka\u00e7\u0131n\u0131labilir. Fakat burada imkanz\u0131sl\u0131k objektif bir imkans\u0131zl\u0131k olarak de\u011ferlendirilmelidir. Mal\u0131n stokta bulunmamas\u0131 gibi sat\u0131c\u0131n\u0131n kusuruna dayal\u0131 nedenler imkans\u0131zl\u0131k olarak de\u011ferlendirilmemelidir.<\/p>\n

     <\/p>\n

    3.4.\u00a0\u00a0\u00a0 ARACI H\u0130ZMET SA\u010cLAYICILARIN SORUMLULU\u010cU<\/h1>\n

    \u00a0<\/strong><\/p>\n

    Yay\u0131mlanan y\u00f6netmeliklerde arac\u0131 hizmet sa\u011flay\u0131c\u0131s\u0131 ve platformun ne oldu\u011fu a\u00e7\u0131k \u015fekilde tan\u0131mlanm\u0131\u015ft\u0131r;<\/p>\n

    Arac\u0131 hizmet sa\u011flay\u0131c\u0131; \u201cOlu\u015fturdu\u011fu sistem ile uzaktan ileti\u015fim ara\u00e7lar\u0131n\u0131 kullanmak veya kulland\u0131rmak suretiyle sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131 ad\u0131na mesafeli s\u00f6zle\u015fme kurulmas\u0131na arac\u0131l\u0131k eden ger\u00e7ek veya t\u00fczel ki\u015fi”<\/em><\/p>\n

    Platform; \u201cKamu hizmetlerinin tek nokta dan sunuldu\u011fu ortak kamu elektronik platformu hari\u00e7 olmak \u00fczere, arac\u0131 hizmet sa\u011flay\u0131c\u0131n\u0131n mesafeli s\u00f6zle\u015fme kurulmas\u0131na arac\u0131l\u0131k etmek \u00fczere olu\u015fturdu\u011fu sistem\u201d<\/p>\n

     <\/p>\n

    E-ticaret platformlar\u0131n\u0131n yayg\u0131nla\u015fmas\u0131yla birlikte, arac\u0131 hizmet sa\u011flay\u0131c\u0131lar\u0131n mesafeli s\u00f6zle\u015fmelerdeki rol\u00fc \u00f6nem kazanm\u0131\u015ft\u0131r. Bu geli\u015fim ile birlikte arac\u0131 hizmet sa\u011flay\u0131c\u0131lar\u0131na mevzuat\u0131m\u0131zda yer verilmeye ba\u015flanm\u0131\u015f ve sat\u0131c\u0131lar\u0131n baz\u0131 sorumluluklar\u0131ndan m\u00fcteselsil olarak sorumlu tutulmaya ba\u015flanm\u0131\u015flard\u0131r. Bu d\u00fczenleme ile t\u00fcketicinin haklar\u0131n\u0131 kime kar\u015f\u0131 kullanaca\u011f\u0131 konusundaki t\u00fcm soru i\u015faretlerinin \u00f6n\u00fcne ge\u00e7ilmesi ama\u00e7lanm\u0131\u015ft\u0131r. Hukukumuzda arac\u0131 hizmet sa\u011flay\u0131c\u0131lar\u0131ndan ilk defa 2022 y\u0131l\u0131nda yay\u0131mlanan TKHK ile Kat M\u00fclkiyeti Kanununda De\u011fi\u015fiklik Yap\u0131lmas\u0131 Hakk\u0131nda Kanun da bahsedilmi\u015f ve sorumluklar tan\u0131mlan\u0131rken \u201ct\u00fcketici, sat\u0131c\u0131 ile s\u00f6zle\u015fmenin kurulmas\u0131na arac\u0131l\u0131k eden arac\u0131 hizmet sa\u011flay\u0131c\u0131s\u0131\u201d ibaresi eklenmi\u015ftir. Bu s\u00fcrece kadar mesafeli sat\u0131\u015f s\u00f6zle\u015fmelerinde ya\u015fanan en \u00f6nemli sorun arac\u0131 hizmet sa\u011flay\u0131c\u0131lar\u0131n hi\u00e7bir sorumlulu\u011fu olmamas\u0131 idi. Fakat bu de\u011fi\u015fiklik ile birlikte sat\u0131c\u0131ya y\u00fcklenmi\u015f olan pek \u00e7ok y\u00fck\u00fcml\u00fcl\u00fckten sat\u0131c\u0131 ile birlikte m\u00fcteselsil sorumlu olmas\u0131na karar verilmi\u015ftir. Burada \u015fu ayr\u0131m \u00f6nemlidir. Sat\u0131c\u0131 ya da hizmet sa\u011flay\u0131c\u0131s\u0131n\u0131n tek ba\u015f\u0131na girmi\u015f oldu\u011fu verilerde m\u00fcteselsil sorumluluk s\u00f6z konusu olmayacakt\u0131r. \u00d6rnek vermek gerekirse, e\u011fer sat\u0131c\u0131n\u0131n tek ba\u015f\u0131na girdi\u011fi veriler s\u00f6z konusu ise sorumluluk yaln\u0131zca sat\u0131c\u0131ya, uzaktan ileti\u015fim platformlar\u0131 \u00fczerinden yap\u0131lan reklam, tan\u0131t\u0131m vb.\u00e7al\u0131\u015fmalarda taahh\u00fct edilen bilgiler ile \u00fcr\u00fcnlerin uyumlu olmas\u0131, platformun s\u00fcrekli a\u00e7\u0131k tutulmas\u0131 gibi konularda ise sadece hizmet sa\u011flay\u0131c\u0131s\u0131 sorumlu olacakt\u0131r.<\/p>\n

     <\/p>\n

    Arac\u0131 hizmet sa\u011flay\u0131c\u0131s\u0131na y\u00fcklenen en \u00f6nemli sorumluluk \u00f6n bilgilendirme y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fcd\u00fcr. Makalemizin 3.1.nolu b\u00f6l\u00fcm\u00fcnde a\u00e7\u0131klam\u0131\u015f oldu\u011fumuz t\u00fcm y\u00fck\u00fcml\u00fcl\u00fcklerin yerine getirilmesinden sat\u0131c\u0131 ile birlikte m\u00fcteselsil olarak sorumludur. Arac\u0131 hizmet sa\u011flay\u0131c\u0131s\u0131na y\u00fcklenen bir di\u011fer sorumluluk ise t\u00fcketicinin platforma kaydedece\u011fi t\u00fcm bilgilerinin KVKK kapsam\u0131nda kaydedilmesi ve saklanmas\u0131d\u0131r. Arac\u0131 hizmet sa\u011flay\u0131c\u0131s\u0131n\u0131n do\u011fal g\u00f6revlerinden biri sistemi s\u00fcrekli a\u00e7\u0131k tutmak ve kendisine gelen t\u00fcm bildirimleri an\u0131nda<\/p>\n

     <\/p>\n

    sat\u0131c\u0131ya iletmektedir. Bu bildirimler basit talepler olabilece\u011fi gibi t\u00fcketicinin cayma hakk\u0131n\u0131 kullanmak istedi\u011fine ili\u015fkin bildirimler de olabilir. T\u00fcm bu i\u015flem ve bildirim kay\u0131tlar\u0131 arac\u0131 hizmet sa\u011flay\u0131c\u0131 taraf\u0131ndan 3 y\u0131l boyunca kay\u0131t alt\u0131nda tutulmal\u0131 ve resmi kurumlar, sat\u0131c\u0131 ya da t\u00fcketici taraf\u0131ndan talep edildi\u011finde iletilmelidir. Ayr\u0131ca mal\u0131n taahh\u00fct edilen s\u00fcrede teslimi hususunda da sat\u0131c\u0131 ile m\u00fcteselsil olarak sorumludur.<\/p>\n

     <\/p>\n

    Arac\u0131 hizmet sa\u011flay\u0131c\u0131s\u0131n\u0131n maddi sorumlulu\u011fu da bulunmaktad\u0131r. E\u011fer arac\u0131 hizmet sa\u011flay\u0131c\u0131s\u0131 \u00fczerine d\u00fc\u015fen y\u00fck\u00fcml\u00fcl\u00fckleri yerine getirmeyerek sat\u0131c\u0131n\u0131n Kanun ve Y\u00f6netmeliklere ayk\u0131r\u0131 hareket etmesine neden olursa sebep oldu\u011fu her bir t\u00fcketici i\u015fleminden sorumlu olmaktad\u0131r. Baz\u0131 durumlarda, e\u011fer taraflar aralar\u0131nda anla\u015f\u0131rsa, arac\u0131 hizmet sa\u011flay\u0131c\u0131lar\u0131 sat\u0131c\u0131 ad\u0131na bedel tahsil edebilmektedir. Bedelin arac\u0131 hizmet sa\u011flay\u0131c\u0131s\u0131 taraf\u0131ndan tahsil edildi\u011fi durumlarda t\u00fcketici cayma hakk\u0131n\u0131 kullanm\u0131\u015fsa bedelin cayma bildiriminin ula\u015ft\u0131\u011f\u0131 tarih itibariyle iade masraflar\u0131 ile birlikte t\u00fcketiciye iadesi hususunda da sat\u0131c\u0131 ile m\u00fcteselsil olarak sorumludur. \u0130\u015fbu iade masraflar\u0131 hususunda taraflar kendi aras\u0131nda bir s\u00f6zle\u015fme yaparak t\u00fcketici \u00fczerine b\u0131rak\u0131lmas\u0131na karar vermi\u015flerse arac\u0131 hizmet sa\u011flay\u0131c\u0131s\u0131n\u0131n sorumlulu\u011fu do\u011fmayacakt\u0131r.<\/p>\n

     <\/p>\n

    K\u0131saca \u00f6zetlemek gerekirse g\u00fcncel de\u011fi\u015fiklikler sonucunda arac\u0131 hizmet sa\u011flay\u0131c\u0131s\u0131na, sat\u0131c\u0131 ve t\u00fcketicinin yapm\u0131\u015f oldu\u011fu her i\u015flem ve bildirimin kaydedilmesi, herhangi bir \u015fikayet ya da talep durumunda ilgilisine iletilebilmesi ve t\u00fcm bu s\u00fcrecin takibi i\u00e7in elveri\u015fli bir sistem kurmak ve bu sistemi kesintisiz olarak a\u00e7\u0131k tutma sorumlulu\u011fu y\u00fcklenmi\u015ftir.<\/p>\n

    Sonu\u00e7 olarak, mesafeli s\u00f6zle\u015fmeler alan\u0131nda yap\u0131lan g\u00fcncel d\u00fczenlemeler, t\u00fcketicinin korunmas\u0131n\u0131 \u00f6nemli \u00f6l\u00e7\u00fcde g\u00fc\u00e7lendirmi\u015ftir. Ancak bu d\u00fczenlemelerin etkinli\u011fi, uygulamadaki denetim ve bilin\u00e7 d\u00fczeyi ile do\u011frudan ili\u015fkilidir.<\/p>\n

    Av. \u0130lay G\u00fcndo\u011fan<\/strong>","protected":false},"excerpt":{"rendered":"

    Sorry, this entry is only available in T\u00fcrk\u00e7e. For the sake of viewer convenience, the content is shown below in the alternative language. You may click the link to switch the active language.MESAFEL\u0130 S\u00d6ZLE\u015eMELER ALANINDA GET\u0130R\u0130LEN DE\u010c\u0130\u015e\u0130KL\u0130KLER\u0130N T\u00dcRK HUKUKU A\u00c7ISINDAN DE\u010cERLEND\u0130R\u0130LMES\u0130 \u00a0 \u00a0 \u00a0 G\u0130R\u0130\u015e \u00a0 Dijitalle\u015fmenin h\u0131z kazanmas\u0131yla birlikte bili\u015fim ve e-ticaret sekt\u00f6r\u00fc, t\u00fcketici […]<\/p>\n","protected":false},"author":11,"featured_media":14054,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[45],"tags":[],"class_list":["post-14053","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"_links":{"self":[{"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/posts\/14053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/comments?post=14053"}],"version-history":[{"count":0,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/posts\/14053\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/media\/14054"}],"wp:attachment":[{"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/media?parent=14053"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/categories?post=14053"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/tags?post=14053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}