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Consumers have certain rights under the Consumer Protection Law in the event that they encounter any defects in the products or services they purchase. One of these rights is the right to compensation.<\/p>\n
Here are some situations that entitle the consumer to compensation:<\/p>\n
Defective goods: The purchased goods are defective and the consumer suffers material or moral damage due to this defect.
\nMisleading advertising: False or misleading information is provided in advertisements and this encourages the consumer to make purchases.
\nFraud: Fraud by the seller against the consumer in a fraudulent or deceptive manner.
\nTort: The seller or manufacturer commits an act that harms the consumer’s personal rights or assets.<\/p>\n
In order to exercise the right to compensation, the consumer:<\/p>\n
Must document the defective goods or the service received. (Invoice, receipt report, etc.)
\nMust prove the damage.
\nMust submit the compensation request to the competent authorities within the legal period.<\/p>\n
The competent authorities from which the consumer can claim compensation are as follows:<\/p>\n
Consumer Arbitration Boards: If the value of the disputes does not exceed 8,000 TL, consumer arbitration boards can be applied to.<\/p>\n
Courts: If the value of the disputes exceeds 8,000 TL, consumers can apply to the courts.<\/p>\n
The compensation items that the consumer can claim compensation are as follows:<\/p>\n
Material compensation: Compensation for the material damage suffered by the consumer (e.g., repair costs of the defective product, costs of purchasing an alternative product, etc.)
\nPecuniary compensation: Compensation for the moral damage suffered by the consumer (e.g., sadness and grief due to the violation of personal rights, etc.)<\/p>\n
It is important for consumers to know their rights and ensure that these rights are respected. If you encounter any problems regarding consumer rights, you can exercise your legal rights by consulting a lawyer.","protected":false},"excerpt":{"rendered":"
Right to Compensation in Violations of Consumer Rights Consumers have certain rights under the Consumer Protection Law in the event that they encounter any defects in the products or services they purchase. One of these rights is the right to compensation. Here are some situations that entitle the consumer to compensation: Defective goods: The purchased […]<\/p>\n","protected":false},"author":12,"featured_media":6065,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6064","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-makaleler"],"_links":{"self":[{"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/posts\/6064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/comments?post=6064"}],"version-history":[{"count":1,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/posts\/6064\/revisions"}],"predecessor-version":[{"id":9145,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/posts\/6064\/revisions\/9145"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/media\/6065"}],"wp:attachment":[{"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/media?parent=6064"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/categories?post=6064"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/tags?post=6064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}