Example: You can check the stage of your application via e-Government.<\/p>\n
Review Application Requirements
\nAmount Limit: In order to apply to the Consumer Arbitration Board, your request must be below a certain monetary value. For 2024, the limit is 66,000 TL for applications to be made to district arbitration boards and 110,000 TL for applications to be made to provincial arbitration boards.<\/p>\n
Example: If a mobile phone you purchased breaks down and the company refuses to repair it, you can apply to the district arbitration board if the value of the product is 60,000 TL.<\/p>\n
2. Gather Your Documents
\nIn order for your application to be concluded positively, you must collect the documents proving your problem.
\nExample: Documents such as invoices, contracts, correspondence, and records of conversations with customer services must support your application.<\/p>\n
3. Apply via e-Government or Directly
\nApplications to the Consumer Arbitration Board can be easily made via e-Government. Alternatively, you can apply to the arbitration board in person or by mail.<\/p>\n
Example: When applying via e-Government, you can upload scanned versions of documents such as invoices and contracts to the system.<\/p>\n
4. Prepare Your Petition Properly
\nYou should clearly explain the problem you are experiencing in your application petition and state your request clearly. Referring to the relevant articles of law also strengthens your petition.<\/p>\n
Example: \u2018\u2018The product I purchased is under warranty, but the company rejected my repair request. I request the product to be replaced in accordance with Article 11 of the Consumer Protection Law No. 6502.\u2019\u2019
\n5. Follow the Application Evaluation Process
\n6. Applicability of the Decision
\nThe decision of the Consumer Arbitration Board is binding and has the nature of a court decision. The company must comply with this decision. If it does not comply, the decision can be requested to be fulfilled through enforcement.<\/p>\n
Example: If THH has ruled in favor of the consumer and the company does not comply, you can initiate enforcement proceedings without a judgment.
\n7. Objection Process
\nIf the company or the consumer wishes to object to the decision of the arbitration board, they can apply to the Consumer Court within 15 days from the notification of the decision.<\/p>\n
Example: If the company appeals to the consumer court by appealing to THH\u2019s decision, the process will be re-evaluated in a higher court.
\n8. Continuation of the Process in the Consumer Court
\nIn case of an application to the Consumer Court, the court process requires a more detailed examination. The court evaluates the evidence presented by the parties and makes the final decision. At this stage, it may be necessary to get legal support.<\/p>\n
For example: If THH decides against you, you can apply to the consumer court and request that the decision be changed with the help of a lawyer.<\/p>\n
9. Know Your Rights Well
\nKnowing your consumer rights prevents possible grievances. Learning the legal regulations on issues such as the warranty period of the product or service you purchased, the right of withdrawal, and defective goods is important so that you do not lose your rights.<\/p>\n
For example: Knowing that you have the right to withdraw for a product you purchased online within 14 days without giving any reason will allow you to act more safely during the shopping process.<\/p>\n
10. Do not miss the deadlines
\nThe deadlines specified in the applications are important. The right in question for applying to the Consumer Arbitration Board is a right that must be used within a certain period of time after receiving the product or using the service.<\/p>\n
For example: You must apply to the Consumer Arbitration Board within 2 years regarding defective goods.","protected":false},"excerpt":{"rendered":"
1. After you submit your application, the Consumer Arbitration Board will review your application. The review period usually varies between 6 months and 1 year. There may be situations where additional documents are requested during this process, so follow up on your application regularly. Example: You can check the stage of your application via e-Government. […]<\/p>\n","protected":false},"author":12,"featured_media":8737,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_joinchat":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-8733","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-makaleler"],"_links":{"self":[{"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/posts\/8733","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/comments?post=8733"}],"version-history":[{"count":1,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/posts\/8733\/revisions"}],"predecessor-version":[{"id":8806,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/posts\/8733\/revisions\/8806"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/media\/8737"}],"wp:attachment":[{"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/media?parent=8733"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/categories?post=8733"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ozkokhukuk.com\/en\/wp-json\/wp\/v2\/tags?post=8733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}