Distance Selling Contracts and Consumer Rights
What are Distance Selling Contracts?
Distance selling contracts are sales contracts made between the seller and the consumer without face-to-face contact using communication tools such as telephone, internet, television. There are special legal regulations for the protection of the consumer in such sales.
Consumer Rights in Distance Selling Contracts
Consumers have the following rights in distance selling contracts:
Right to Inform: The seller must provide the consumer with detailed information about the product or service, and all legal information, including the right of withdrawal.
Right of Withdrawal: The consumer has the right to withdraw within 14 days without giving any reason and paying a penalty.
Right of Delivery and Return: The seller must deliver the product to the consumer within 30 days at the latest. The consumer has the right to return the product within 14 days after receiving it.
Right of Defective Goods: If the consumer receives a defective product, he/she can request free repair, replacement or refund from the seller.
Remote Access Right: The consumer should be able to easily access information about the seller and the product electronically.
Things to Consider When Making Distance Selling Contracts
Choosing a Reliable Seller: It is important to research the seller and make sure that they are reliable.
Reading Product or Service Information Carefully: It is necessary to carefully examine all the features and price information of the product or service.
Choosing a Secure Payment Method: It is important to choose a secure payment method and never share credit card information on the internet.
Keeping Documents: It is necessary to keep documents containing order and delivery information.
Consumers can shop consciously, knowing their rights in distance selling contracts. In case of any problems, they can seek their rights within the framework of the Consumer Protection Law and relevant regulations.
