How to Apply to the Consumer Arbitration Board and How Does the Process Work
There may be situations where you are wronged while shopping or receiving a service. In such cases, you can defend your rights by applying to the Consumer Arbitration Boards. So, how do you apply to the Consumer Arbitration Board and how does the process work?
Methods for Applying to the Consumer Arbitration Board:
In person: You can submit your petition and documents to the Consumer Arbitration Board in your place of residence by hand.
By Mail: You can send your petition and documents to the Consumer Arbitration Board by mail.
E-Government: You can apply electronically through the Consumer Information System (TÜBİS).
What Should Be Included in the Application Petition to the Consumer Arbitration Board:
Identity information of the applicant and the other party
Subject of the dispute
Requested items
Evidence
Application Fee to the Consumer Arbitration Board:
The application fee to the Consumer Arbitration Boards is free of charge.
How Does the Process Work in Consumer Arbitration Boards?
After your application reaches the Consumer Arbitration Board, the other party is notified and asked to present their defense.
The Board conducts the necessary examinations and listens to the parties.
The Board decides the dispute by majority vote.
The decision is notified to the parties.
Objection to Consumer Arbitration Board Decisions:
Consumer Arbitration Board decisions can be objected to within 15 days from the date of notification. The objection is made to the Consumer Court.
When Can Consumer Arbitration Boards Be Applied?
Consumer Arbitration Boards can be applied to within two years from the date of the dispute.
Things to Consider Before Applying to Consumer Arbitration Boards:
First of all, an application must be made to the business regarding the subject of the dispute and a negative response must be received.
The application petition must be filled out completely and accurately.
The necessary evidence must be attached to the petition.
Contact Information Regarding Consumer Arbitration Boards:
For detailed information regarding Consumer Arbitration Boards, you can visit the Ministry of Trade’s website: https://www.turkiye.gov.tr/tuketici-sikayeti-uygulamasi
