Warranty and Guarantee Certificate in Consumer Law
Consumer Law is a branch of law that regulates the rights of consumers and the obligations corresponding to these rights. One of the most important rights of the consumer is the right to a warranty. A warranty is a commitment by the seller that the goods sold will work flawlessly for a certain period of time and that any malfunctions that may occur during this period will be repaired free of charge.
What is a Warranty Certificate?
A warranty certificate is a document given to the consumer by the seller and showing the terms of the warranty. The warranty certificate is an important document that determines the rights and obligations of the consumer.
What Should Be Included in the Warranty Certificate:
Name and address of the manufacturer or importer
Name and address of the seller
Invoice date and number
Description and serial number of the product
Warranty period
Warranty scope
List of authorized services
Rights and obligations of the consumer
Warranty Rights of the Consumer:
Right to request free repair or replacement of the product within the warranty period
Right to request a refund or discount if the product is defective
Right to request free repair for defects that occur in the product within 2 years from the delivery of the product
Importance of the Warranty Certificate:
Ensures that the consumer knows their rights.
Constitutes legal evidence against the seller.
Facilitates the consumer’s benefit from the warranty.
Consumers should check whether the products they purchase have a warranty certificate and read the warranty certificate carefully. It is important to keep the warranty certificate so that it does not get lost and can be presented in case of any problems.
If consumers have any issues regarding their warranty rights, they can review the Consumer Protection Law and related regulations or contact the Consumer Rights Counseling Centers.